Privacy Policy

1. Introduction

Welcome to Prodonto Health Tech Pvt. Ltd. ("Prodonto", "we", "our", or "us"). We are committed to protecting your personal data and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our mobile application, or interact with our telehealth and clinic management services.

Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access the site or use our services.

2. Data We Collect

We collect personal information that you voluntarily provide to us when you register on the platform, book an appointment, or express an interest in obtaining information about us or our products.

Personal Information Provided by You

• Identity Data: Full name, date of birth, gender, and profile images.
• Contact Data: Mobile number, email address, and physical address.
• Health Data: Dental history, past prescriptions, current symptoms, and X-Rays uploaded for consultations.

3. How We Use Your Data

We use the information we collect or receive:

• To facilitate account creation and logon process.
• To seamlessly book appointments with partner dentists and clinics.
• To enable telehealth video consultations via end-to-end encryption.
• To generate digital prescriptions and maintain your Electronic Medical Records (EMR).
• To send administrative information to you, such as appointment reminders via WhatsApp.

4. Data Sharing & Disclosure

Your health is a private matter. We only share information with third parties in the following situations:

• Healthcare Providers: We share your booking details and medical history with the specific doctor you have chosen to consult.
• Legal Obligations: We may disclose your information where we are legally required to do so in order to comply with applicable law, governmental requests, or a judicial proceeding.

5. Data Security

We have implemented appropriate technical and organizational security measures designed to protect the security of any personal information we process. This includes 256-bit encryption for data in transit and at rest. However, despite our safeguards and efforts to secure your information, no electronic transmission over the Internet can be guaranteed to be 100% secure.

7. Contact Us

If you have questions or comments about this notice, you may email our Privacy Officer or contact us by post at: